Refunds

We keep this simple

Guarantee

• If you buy an extension from Moogento and it doesn’t match your expectations, you can request a no-hassle 100% refund within 14 days of purchase.

Refunds on Plans

• Plans (eg. most paid plugins) are refundable, per the guarantee above.
• If you’re on a plan and you’ve been charged for a renewal, but you didn’t want to renew, we’ll refund you in full if you let us know within 7 days of the renewal date.
• If you’d like to change from a monthly to a yearly plan, we’ll refund you in full for the unused portion of your current plan.
• If you want to raise your plan level, eg. from Seed to Pro, we’ll refund you in full for the unused portion of your current plan.
• If you want to downgrade your plan level, eg. from Pro to Seed, or from annual to monthly, that change will happen at the end of your current paid period.

Refunds on Services

• Services (eg. custom development and extension install/setup) are not refundable once work has begun.